Refund & Return Policy
At Jordan’s Creative Works, we want you to love what you order. If you’re not satisfied, here’s what you need to know about refunds and returns.
General Returns
If your item arrives damaged, defective, or not as described, please contact us within 7 days of delivery with photos and details. We’ll work with you to make it right—either a replacement or a refund.
Custom & Made-to-Order Items
Because custom items are crafted specifically for you, they cannot be returned or refunded. This includes personalized jewelry, accessories, and any product with custom colors, names, or charms.
How to Request a Return or Refund
Contact us at [lisa.m.jordan2024 (at) gmail.com within 7 days of receiving your order.
Include your order number, photos of the item, and a description of the issue.
We’ll review your request and get back to you within 3 business days.
Shipping Costs
Return shipping costs are the responsibility of the buyer unless the item was damaged or incorrect.
Questions?
Reach out anytime—we’re here to help.